Call Us: 1 (800) 331-0347

Email Us: [email protected]

Company Policies

TERMS

Our terms for qualified customers are 2 % 15, Net 30 days. All payments on sales are due payable 30 days from date of invoice. We also accept MasterCard, Visa, Discover Card, and American Express.

Accounts over 45 days past due will be assessed a finance charge and will be placed on hold status until account is current.  There will be a $25.00 service charge for all returned checks.

Accounts over 90 days past due will be turned over to our Collections service for collection purposes.

 

LIABILITY INSURANCE

Vector Laboratories carries $2,000,000.00 product liability insurance. This insurance covers all users of Vector products and detergents, Vector distributors, and customers enrolled in the Private Label Program.

 

FREIGHT

All orders are shipped F.O.B. Youngstown, Ohio. Freight is prepaid by Vector Laboratories using FedEx Ground Services or preferred carriers with substantial discounts. You may choose to ship Freight collect with the carrier of your choice. Freight charges for prepaid shipments will appear on customer invoices.
We are pleased to drop-ship directly to your customers at no charge. When placing your order simply request drop-shipment service and provide the necessary address information.

 

SHIPPING

Vector Laboratories ships all orders within 24 hours except for special detergent request purchases.  Same day shipments are available on orders placed prior to 1:00 p.m. EST.

 

SHIPMENT DAMAGES AND SHORTAGES

Shipments that are received with damaged or shortage items must be called into Vector Laboratories within 5 days of receipt for proper credit.  Please include or provide accompanying documentation notated as damaged.

 

RETURNS

All sales are final.  No merchandise may be returned to Vector Laboratories without first obtaining proper authorization from Vector Laboratories. Refused shipments are subject to a 15 % restocking fee and ALL freight charges.

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